Systematic AI Complaint & Workflow Engine - Sell Project

Overview: This is a practical, ready-to-implement AI automation workflow. It is designed to act as an intelligent filter for your inbox: categorizing incoming emails, determining sentiment, and drafting policy-based responses automatically to save you hours of manual work.How it works (Google Workspace / Gmail): The engine analyzes incoming emails and handles them based on a logic you control.The "Knowledge Base" (No coding required): You manage the AI's brain via a simple Google Sheet template (included). It uses a straightforward structure with 'Category' (e.g., expired points, cleaning issues) and 'Policy' columns.Automated Drafting: When an email arrives, the AI determines the topic and sentiment. If it matches a category in your Sheet, it drafts a highly accurate, customized response based on your exact policy and saves it as a Gmail draft for your final approval.Smart Human Intervention: If the AI is unsure, or the complaint is unique/complex, it stops. It automatically flags the email or sends a Slack notification to ensure a human takes over.What you are buying: You are getting the complete, battle-tested automation architecture. This includes the core AI prompts, the operational logic, the Google Sheet template, and setup instructions to integrate Gmail, Slack, and the AI model. It's a straightforward, highly effective tool built to eliminate inbox chaos.