FinalHelpDesk PRO - Sell Project

Own the platform behind your next support offering. Six interface languages. English, Spanish, French, German, Italian and Portuguese, with language preferences for each user. Screenshots show the English interface. FinalHelpDesk PRO brings the support conversation, the knowledge behind the answer and the controls around AI into one application. Acquire the source code and build on a product that connects ticket operations, Microsoft 365, knowledge management, automation, service levels and customer feedback. The opportunity is a one-time acquisition of the PRO software assets for a buyer with a technical team: a Microsoft 365 integrator, managed service provider, support specialist or B2B software company. Deploy under your own accounts, adapt the product to your market and take over its future development. Six capabilities to build on • Evidence-backed AI assistance. A separate verifier, knowledge excerpts, human corrections and configurable checks before automatic replies. • A knowledge improvement workflow. Turn conversations into articles, review updates, find duplication and preview AI-assisted merges. • Configurable document review. Classify attachments, apply your own validation rules and inspect structured findings and quoted evidence. Delivered empty and disabled for the buyer’s own rules. • Microsoft 365 integration. Connect support mailboxes, preserve conversations and extend agent workflows through Teams, Linear and the public API. • Coordinated support operations. Per-instance configuration, assignment, follow-ups, working-calendar SLAs, customer feedback and recurring-issue analysis. • Software assets for your own offering. Acquire the agreed PRO source release and operate under your own accounts, with deployment licensing, AI seats and optional Stripe billing components. The detailed inventory below explains the workflows, configuration requirements and delivery scope. Explore the platform Tickets & collaboration / dashboards & contacts / knowledge / AI providers / review & automatic replies / document validation / automations / SLA / customer feedback / integrations / administration / commercial foundations. 01 · A complete ticket workspace Keep the conversation, ownership and next action together. • Email-created and manually created tickets, including internal cases; configurable statuses, four priority levels, categories and subcategories; assignment to agents and groups, with customer and company context alongside the case. • A searchable, sortable and paginated ticket list with combined status, priority, agent, group and category filters, visible filter chips and inline changes. VIP, linked knowledge, AI reply, customer-sentiment and resolution signals when available, and SLA indicators keep useful context in the queue. • Save private, selected-user or organisation-wide views, choose defaults, reorder views and see ticket counts in the sidebar. Open several cases in reorderable internal tabs without abandoning the current conversation. • An email conversation workspace with sender/recipient details, timestamps, collapsible quoted history, inline images and downloadable attachments. Copy the ticket code and move directly to the next case. • Compose and forward replies with To, CC and BCC controls, contact autocomplete, recipient chips that move between fields, additional commentary and outgoing attachments. • The rich text editor includes text formatting, colour and size, numbered and bulleted lists, editable tables and resizable images. Insert images from a URL or the library, or paste and drag them into the message. • Internal notes with authors and timestamps, optional colleague notifications, ticket history and saved reply/note drafts preserve the working context when switching between tickets. • Viewer avatars and concurrent-viewing warnings show when another agent is in the case; an additional confirmation before sending helps the team coordinate. Reply/send, reply-and-resolve and reply-with-note actions reduce repeated steps. • Merge related tickets, move cases between permitted instances, delete selected cases in bulk and reopen resolved or closed tickets. Genuinely new incoming customer replies reopen resolved or closed conversations; per-instance lifecycle settings govern assignment requirements and reply-status choices. • Turn a conversation into knowledge: select the messages and notes to use, provide generation instructions, review similar articles and choose to create, update or replace an article. • Import existing tickets from CSV or JSON with a CSV preview and row-level results; supported historical fields and contacts are retained. Export ticket records to CSV, Excel or Word, subject to documented batch and export limits. 02 · Dashboards, contacts and team organisation Give agents their working view and managers an operational overview. • Personalise the dashboard by showing, hiding and dragging widgets; save the layout or restore its defaults. Personal/shared views an...