RefundRadar - Sell Project

RefundRadar: AI-Powered Customer Retention & Refund Prevention Platform for Stripe SaaSUse the following Demo Credentials:dev@refundradar.appdevpassword1231. High-Converting Marketplace HeadersHeadline: RefundRadar — AI-Powered Churn & Refund Prevention Platform for Stripe SaaSOne-Line Pitch: Stop SaaS refund loss: AI-powered churn & revenue protection for Stripe.Target Tags: SaaS, Artificial Intelligence, Stripe, Customer Retention, Developer Tools, B2B2. The Hook: Why Buyers Will Clicks & ReadEvery month, Stripe-enabled SaaS companies lose 5% to 15% of their hard-earned MRR to silent churn, payment failures, and credit card disputes. Most founders only realize a customer is unhappy after they hit the "Refund" or "Cancel" button.RefundRadar fixes this.RefundRadar is a production-grade, self-healing revenue protection system that integrates directly with Stripe and customer support platforms (Help Scout, Zendesk, Gmail) to identify at-risk customers, compute real-time risk scores using deterministic rules and LLM sentiment analysis, and trigger automated retention workflows before the revenue is lost.This is a complete, fully functional, production-ready SaaS application with clean architecture, zero technical debt, and a massive market size.3. The Core Value PropositionFor a buyer, RefundRadar represents a highly lucrative opportunity to enter the hot B2B SaaS retention market with a fully developed product.Plug-and-Play Churn Prevention: Solves the #1 problem for subscription businesses—MRR retention.Highly Extensible Architecture: Built with modular service-layer patterns that allow adding new integrations (e.g., Intercom, HubSpot, Chargebee) in hours, not weeks.Stripe Connect Ready: Ready to onboard multi-tenant workspaces with Stripe OAuth credentials encrypted securely at rest using AES-256-GCM.Proprietary Dual-Layer Risk Engine: Combines fast, zero-cost deterministic database checks with deep, contextual LLM analysis.4. Feature & Functionality Breakdown (End-to-End)RefundRadar has been engineered with a complete set of features that make it an enterprise-grade platform from day one:A. Intelligent CSV Parsing & Data Synchronization (Self-Healing)Stripe Exports: Imports customers, subscriptions, invoices, charges, refunds, and disputes. The CSV parser automatically detects column headers and maps them to the database model regardless of variations in export schemas.Ticketing Systems: Supports Help Scout, Zendesk, and generic ticket exports.Order-Independent Imports (Self-Healing): Unlike fragile imports that crash on foreign-key constraints, RefundRadar automatically generates placeholder customers and charges when data is uploaded out of order, linking them back automatically as soon as the corresponding records arrive.Orphan-Thread Back-linking: The import service automatically scans previously uploaded anonymous/orphaned ticket histories and connects them to newly uploaded Stripe customers, instantly updating sentiment histories.B. The Dual-Layer Risk EngineRules Layer (Deterministic): Evaluates high-speed, zero-cost parameters (e.g., subscription age < 14 days, payment failures in the last 30 days, dispute history, annual plan renewal cycles, ticket volume spikes).AI Contextual Layer (Semantic): Analyzes support ticket threads. It reads conversation logs, scrubs PII, computes message sentiment, and uses LLMs to calculate a custom "risk delta" (-15 to +30) with confidence levels.Real-time Risk Dashboard: Groups customers into risk bands (Low, Watch, Elevated, High, Critical) with a detailed score breakdown, letting founders filter by specific threat drivers.C. Automated Retention WorkflowsOne-Click Actions: Directly from a customer’s risk profile, support agents or founders can:Apply Stripe Coupons: Instantly applies discount codes to the customer's active Stripe subscription.Snooze / Dismiss Alerts: Temporarily or permanently clears the customer from the high-risk dashboard.Send Personalized Retention Emails: Fires customized recovery emails via Postmark templates.Logs Action History: Full audit logs track who performed what action, when, and the ultimate financial outcome (MRR saved vs. refunded).D. System Auditing & Alerting ConfigurationMulti-Channel Alerts: Integrates with Slack and email to send real-time webhooks when a customer crosses a custom risk threshold, or weekly digests summarizing saved revenue.Security Audit Logs: Full workspace-level auditing that tracks all user logins, settings modifications, and CSV uploads.5. Technical Specifications & ArchitectureThe codebase is clean, typed, highly performant, and built on a modern stack optimized for rapid deployment and low hosting costs:Framework: Next.js 15+ (App Router, React Server Components, Streaming)Runtime & Package Manager: Bun (blazing fast startup and testing execution)Database & ORM: SQLite for development (fully seeded), PostgreSQL-ready, mapped using Prisma Client.Styling: Modern, responsive Tailwind CSS with Shadcn UI components.Authentication: NextAuth.js (Credentials & OAuth providers, secure session handling with JWT).Security: Credentials and API keys are encrypted at rest using AES-256-GCM (initialized securely via ENV variables).6. Monetization & Growth OpportunitiesRefundRadar is positioned to run on a standard B2B SaaS model. The codebase includes workspace billing logic that can be enabled immediately. Recommended pricing tiers:Starter ($49/mo): Up to 500 active customers, rules-only scoring, Slack alerts.Growth ($149/mo): Up to 2,500 active customers, hybrid rules + AI scoring (100 free LLM credits/mo), email templates.Scale ($399/mo): Unlimited customers, full LLM scoring, dedicated Stripe Connect webhook listeners, custom email templates, and team audit logs.Growth Vectors for the Acquirer:Add More Native Integrations: Build API connections for Intercom, Salesforce, or HubSpot to market to non-Stripe companies.Enterprise Positioning: Market the product as a GDPR-compliant customer health dashboard. The built-in PII redaction layer is a major selling point for compliance-focused companies.7. What is Included in the Sale?By acquiring RefundRadar, you receive 100% ownership and intellectual property rights of:The Complete Production Codebase: Next.js frontend, backend API routes, database schemas, and migration history.Robust Seed & Test Suites: Full database seed scripts (including 60 pre-scored dummy customers) and automated test suites for CSV mapping, rules engines, and upload routes.UI/UX Brand Assets: Reversed logo, monomark, splash assets, and clean dashboard screenshots.Documentation: Fully written system architecture documents, PRD, and database guides.Deployment Configuration: Pre-configured vercel.json for immediate push-button deployment to Vercel.