Conversocial - Showcase Project
Listed February 8, 2016
About Conversocial
Social media needs to be evaluated in the broader context of the full contact center environment. Delivering a seamless multi-channel customer experience is only achievable by integrating a best of breed social customer service solution into your ecosystem.
About Conversocial Conversocial is a leading provider of cloud-based social customer service solutions. Our solutions help global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels such as Facebook, Twitter, Instagram and YouTube. Our clients are able to securely transform their contact centers by creating a personal service culture that integrates proven customer service processes with new technology and channels. With analytics to provide accurate, actionable insights on customer trends over time and comprehensive APIs that seamlessly integrate into CRM and contact center technologies, we provide a single view of the customer that drives unmatched engagement and brand loyalty. Our mission Our mission is to continuously innovate and deliver enterprise customer service applications, designed to help you effectively serve the social customer #socialfirst. Conversocial applies the disciplines of the contact center with the unique dynamics of social customer engagement to enable best-in-class customer experience. It is the leading solution for turning unstructured, chaotic social noise into organized and meaningful dialogue.
Project details
Built with: social crm
Website: http://www.conversocial.com/